Below are some common barriers patients are experiencing when trying to use the patient portal and an explanation of how to overcome the barrier.
You get a message that says “You have never logged on from this same computer.” or Registration email doesn’t match this email. Please click the registration link in your email.”
This can happen if you have recently cleared the browser history or deleted the cookies.
- Find the original email we sent asking you to register with MyMdFiles and click the link
- You’ll be asked to enter your email address and create a password
- You can use the same password as you did originally
- It will still link to your account.