Portal Support

Some of our patients have experienced barriers when trying to access their health data through our AllegianceMD Patient Portal. Most of the issues reported are related to security features created by AllegianceMD to protect your health data. Here are some tips to help facilitate access to our system.

To help make each login attempt successful, remember the following –

  1. COMPUTER: Use the same computer each time you login.
  2. REGISTRATION: Save the original MyMdFiles registration email to use as needed and bookmark the link

You will need the original MyMdFiles email if –

  • you want to use a different computer to access AllegianceMD
  • you delete your browser history or cookies on the computer you use to access AllegianceMD.
  1. BROWSER: AllegianceMD was designed to work best with the Mozilla Firefox web browser. Use this link to download the latest version of Firefox – https://www.mozilla.org/en-US/firefox/new/
  2. JAVA: Download and install Java for Firefox – http://java.com/en/
  • Turn on your Java auto updates to avoid having to manually update

Below are some common barriers patients are experiencing when trying to use the patient portal and an explanation of how to overcome the barrier.

 

BARRIER:

You get a message that says “You have never logged on from this same computer.” or Registration email doesn’t match this email. Please click the registration link in your email.”

 

EXPLANATION:

This can happen if you have recently cleared the browser history or deleted the cookies.

  • Find the original email we sent asking you to register with MyMdFiles and click the link
  • You’ll be asked to enter your email address and create a password
  • You can use the same password as you did originally
  • It will still link to your account.

BARRIER:

I cannot login from my mobile device.

 

EXPLANATION:

For security purposes AllegianceMD does not work from your mobile device. You need to use your laptop or desktop computer.

BARRIER:

I can’t access AllegianceMD when I change to a different computer.

 

EXPLANATION:

For security purposes you can only use one computer at a time. If you want to switch to a different computer you must go back to the original email we sent you to register MyMdFiles and click the link and RE-REGISTER.

BARRIER:
I cannot reset my password.

 

EXPLANATION:
This is a bug in the system and we have notified Allegiance of the problem. We will let you know when it is resolved.